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The questions we hear most often, with the short answer first. Need something not covered here? Contact us.
We process orders within 1–2 business days. Domestic ground delivery runs 3–7 business days after that, US-only. Tracking is emailed when your order leaves our fulfillment desk. Free shipping on orders over $200. Full details: shipping policy.
Physical Care Pack bundles: 30 days from delivery, unopened and unused, with an RMA. Digital toolkits are non-returnable because each license is delivered immediately. If a toolkit has a technical issue, email support and we’ll make it right. Full details: return policy.
No minimum for standard orders — buy a single bundle if that’s what you need. Bulk pricing kicks in at the quote desk for orders of $2,500 and up.
For orders of $2,500 or more, recurring shipments, or special-spec bundles, email dlmsolutionsgroup1@gmail.com with the SKUs, quantities, and delivery window. We’ll send a written quote within 1 business day, lock in SKU availability, and offer net-terms options for qualifying accounts.
Yes. The catalog bundles cover the common operator and family-care use cases, but for builds with specific SKUs, branded packaging, or recurring restock cycles, route it through the quote desk and we’ll build it to spec.
Operator toolkits are sold as lifetime, single-team licenses. One purchase covers the buyer and their internal team — no per-seat upsell and no expiry. You can update the toolkit on as many machines as your team uses. Reselling, sub-licensing, or distributing the toolkit externally is not permitted; see terms of service for the specifics.
Each Care Pack is a pre-built bundle of workplace, jobsite, office, school, food-service, or family-care supplies, organized for a clear deployment scenario. Every product page lists the full SKU contents, case count, and intended use. Hand-packed and labeled before it ships.
We accept PayPal, Visa, Mastercard, and American Express. Quote-desk accounts can also pay by invoice on net terms once approved.
Not at this time. DLM Solutions Group fulfills exclusively within the United States. We’ll update this page if that changes.
Email dlmsolutionsgroup1@gmail.com within 7 days of delivery with your order reference and a photo of the issue. We’ll send a replacement or process a refund — whichever you prefer.